How can we avoid situations where employees are “hanging online” but not working? We have had a problem in our company where employees report that they are online, but in reality they are not performing their tasks. This causes some frustration, as the time we pay does not match the results. We have tried different monitoring methods, but want to find a better way to make employees feel accountable for their actions but not feel pressured. How to be in such a case?
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Yes, I agree with the previous comment. In order to avoid such situations, a transparent monitoring system can be implemented to help keep track of working hours, but without undue pressure. It is important to maintain a balance between trust and the monitoring function. Openly discussing work tasks and purpose with employees can also reduce such cases, because people will be more motivated if they realize that their efforts are evaluated by results and not just time online.
I can recommend that you use specialized time tracking software, such as https://www.monitask.com/en/. This application allows you to track employee activity by recording their time in real time. It automatically takes screenshots and records what the employee is doing at each moment, which helps to avoid the situation when someone is “hanging online” but not performing tasks. The software helps to set clear boundaries and record when a person is actually working. It also helps prevent transparency issues as results are tracked objectively. However, it's important to remember that such tools must be used correctly so that employees don't feel overly controlled or pressured. Ideally, it is important to have an open dialog within the team so that everyone can understand the importance of their roles and responsibilities.